Policy The policy and legal information with online shopping on Staples.

Staples Online Chat Privacy Policy

Staples UK Ltd (“Staples”) provides an online chat facility to help visitors to the Staples website. The online chat facility involves setting cookies and collecting information as described in more detail in this policy. By accepting an invitation to chat, you consent to the cookies and the processing of information as described in this policy.

The online chat facility involves the collection of your personal data that you voluntarily provide via the textboxes of the entry form (name and email address and language you use) and details of your device (web browser, IP address and Java version). Staples also stores the content of the chats themselves and any post-chat feedback (if any).

The information is needed so that the chat facility can function, agents can personalise their assistance and answer your request and to monitor and improve the quality of the chat facility. Chat transcripts are e-mailed automatically to you once the chat session has ended and the transcripts are retained by Staples. Staples does not use the information obtained via the chat facility for marketing purposes.

When Staples invites you to chat, cookies are set on your device recording chat date, start/end-time and duration as well as the value of goods in your shopping cart. These are session cookies so will be deleted from a device when the browser is next closed. Most browsers are initially set to accept cookies, but you can reconfigure your browser to refuse cookies or previously request a confirmation from you. For more information about cookies and how to refuse or delete them, see www.allaboutcookies.org. Please note that the chat facility may not work properly if Staples invites you to a chat and you have set your browser to refuse cookies.

Information obtained via the chat facility will be transferred to Staples Inc. in the United States for purposes of reviewing and improving the quality of the chat facility and for purposes of hosting the chat tool. Staples Inc. adheres to the EU/US Safe Harbor Privacy principles and provides an adequate level of data protection within the meaning of applicable law.

Staples may also transfer information obtained via the chat facility to third party service providers (data processors), which may be located outside of the European Union where data protection laws are not as demanding as EU law. However, Staples takes steps to ensure that information about identifiable individuals is processed with appropriate care and protection and in line with applicable legal requirements.

The online chat facility serves for pre-sales communications only and no contract is formed or altered. Please do not provide any payment data, credit card data or sensitive data via chat communications.

For more information about this policy and to exercise your rights to access to, correct or oppose processing of your personal data or to revoke your consent in line with applicable data protection law, please contact us on 0333 300 1334, by fax on 0333 300 0039, or write to us at Customer Services, Staples Online UK, Aqueous 3, Aston Cross Business Village, Rocky Lane, Birmingham B6 5RQ.

Issue date: 25 April 2014.


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Staples supplies both businesses and consumers. Prices are available both exclusive and inclusive of VAT.