Policy The policy and legal information with online shopping on Staples.

IF YOU FIND THE SAME
PRODUCT CHEAPER
WE'LL MATCH IT

Price Match Terms and Conditions

If you find a lower price on an Identical Item within 14 calendar days of your Staples.co.uk purchase, just show us the price and we will match it.

Staples.co.uk will price match competitor web sites provided that the competitor web sites are vested in the same country as Staples.co.uk, advertise the lower price and sell and ship the identical item in the same country as Staples.co.uk (hereafter referred to as an Authorized Competitor).

From time to time, our marketing material (including catalogues and direct mail), and internet prices might not match. If this happens within 14 calendar days of your purchase, we will price match against the lowest of our two prices when brought to our attention.

We price match everything we sell, provided it is an Identical Item. An Identical Item means a new product from the same manufacturer, with an identical model number, identical components and identical pack size, as well as copy & print and tech centre services, but excludes refurbished items or demos, postage, or Copy services offered inside Universities or Colleges.

If an Authorized Competitor offers a special price for a bundle of products, we will match the total price for the bundle of products if the price of the bundle is widely advertised to all customers and if the products in the bundle are Identical to Items that are all stocked by Staples. The items must be in stock and widely available for purchase from an Authorized Competitor, whose authorization to sell the products we reserve the right to verify.

Customer will need to provide via email to customersupport@online.staples.co.uk or fax to 0333 300 0039 a copy of order confirmation and/or invoice with the Identical Item being priced matched as well as details of Authorized Competitor, Qualifying price matches will not be refunded in cash; Customers will instead receive an e-voucher via email to be used on their next order (vouchers valid for 3 months).

We do not match to Authorised Competitors’ own or special events like grand opening, anniversary, clearance, sale or liquidations sales. We don’t match our third-party providers and services (e.g. custom printing) or items sold on auction sites, warranties, typographical errors, gift cards or merchandising credits. Staples will not Price Match individual “quotes” provided by any other Authorized Competitor. Moreover, customers buying products pursuant to a purchase agreement or an agreement specifying customer specific prices with Staples Europe BV or any other Staples affiliate are excluded from this Price Match Policy. In addition, vouchers cannot be redeemed against products or services bought by these customers pursuant to a purchase agreement or an agreement specifying customer specific prices. All vouchers and rebates (including Staples £’s off, gift checks, Staples Easy rebates and mail-in rebates, and instant savings) are deducted from the price of the Staples product when calculating a price match. When calculating a price match, we’ll deduct any available Staples vouchers and/or Staples rebates (£’s/% off, instant savings, Easy Rebates and mail-in rebates) from the Staples price to arrive at a net price. For example, if you buy an item from us for £200, use a 20% off a £100 spend Staples voucher and there is a £20 instant savings, the net price is £180. If another company’s price is £180 or more, the price match will not be approved, as the Staples price is equivalent or better. Another example: if you buy an item from us for £159 and you have a voucher for £25 off £100 order, as well as £20 mail-in rebate, the net price is £114. If another company’s price is £100, your price match savings would be £14.

Proration of vouchers means that the £ off vouchers (Staples vouchers, gift checks) are proportionally deducted from the prices of items on an order. The prorated discount from all vouchers on the order will be used when calculating the Staples price. The application of vouchers can mean a specific purchase won’t qualify for price match. Similarly, a purchase that has a price match discount may no longer be eligible for a voucher if the adjusted order total no longer meets the vouchers minimum requirements.

If an Authorized Competitor offers a product that comes with an instant rebate, mail-in rebate, gift check/gift card or similar discounts, we will not take these discounts into account. If an Authorized Competitor offers a product that comes with a free or discounted item, and Staples does not carry the free or discounted item, we will only match the price you pay at the point of purchase, and not take the fee or discounted item into account.

If your Staples.co.uk order will receive free next working day shipping, and the Authorized Competitor’s order will receive free next working day shipping*, we will price match the product without considering shipping charges. If your Staples.co.uk order will receive free next working day shipping and the Authorized Competitor order will not receive free next working day shipping, we will include appropriate shipping charge in the Authorized Competitor’s price before calculating the price match. If your Staples.co.uk order does not receive free next working day shipping, and the Authorized Competitor’s order offers free next working day shipping*, we will deduct the Staples shipping charge from the Authorized Competitor’s price, so that the Staples price match item totals is the same as what the Authorized Competitor is selling the product for.

*Excludes any subscriptions based free shipping services e.g. Amazon Prime.

We may limit the quantity we sell of the price match item, particularly if the other company has set a limit. In addition, we reserve the right to limit quantities sold to a customer to a maximum of five units. Staples reserves the right to modify the terms of our Price Match from time to time as well as the right to terminate the immediate effects the Price Match offer.

These terms and conditions are governed by and construed in accordance with the Laws of England and Wales.

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Staples supplies both businesses and consumers. Prices are available both exclusive and inclusive of VAT.