Policy The policy and legal information with online shopping on Staples.

Order Cancellation Policy

Information concerning the exercise of the right of cancellation for consumers

Right of cancellation for the purchase and delivery of goods

Right of withdrawal

You have the right to cancel this contract without giving any reason within 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us: Customer Service Department, Staples Online UK, Aqueous 3, Aston Cross Business Village, Rocky Lane, Birmingham B6 5RQ, Tel: 0333 300 1334, Fax: 0333 300 0039 or customersupport@online.staples.co.uk of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail), which needs to be sent before the withdrawal period has expired. You may use the attached model cancellation form, but it is not obligatory.

Effects of cancellation

If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment / payment card as you used for the initial transaction, (Refund to the original card used) unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Return of goods

If you choose to exercise your right to cancel, you shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. You will have to bear the direct cost of returning the goods. Only after prior consultation Staples may agree to collect the products (free of charge), for instance for products that cannot be returned by normal post due to their size.

Liability & Warranty

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Please be aware that you enjoy a legal warranty that any Products purchased from us through our site will be of satisfactory quality and reasonably fit for all the purposes for which products of such kind are commonly supplied.

Precedence of Terms

The above mentioned terms with regard to the right of cancellation are only applicable to contracts with consumers (“any natural person who is acting for purposes which are outside his trade, business, craft or profession”) and will prevail over the Terms & Conditions of Sale that are and remain applicable to all other contracts and/or matters not covered by these terms.

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Staples supplies both businesses and consumers. Prices are available both exclusive and inclusive of VAT.