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Terms & Conditions

The Staples Rewards programme is promoted by Staples UK Retail Limited, Westfields, London Road, High Wycombe, Bucks, HP11 1HA, registered number 2430955 and Staples Direct is a division of SEC UK Delivery Ltd, Westfields, London Road, High Wycombe, Buckinghamshire, HP11 1HA, registered number 2397362.

How the programme works:

  • Staples Rewards can only be earned and redeemed on purchases made in Staples UK retail stores, online at staples.co.uk or via the catalogue order line on 0844 546 6666. To earn Rewards, customers must present their Staples Rewards card at time of purchase in store, enter their Rewards number online or quote their number when placing an order by phone. Staples reserves the right to retain or invalidate Rewards that have been issued in error
  • Rewards cards obtained in store must be activated online at staples.co.uk/activate before any Rewards can be issued.
  • All purchases will be governed by our general terms and conditions of sale.
  • Only the following items qualify for earning Rewards: Ink & Toner, Box & Ream Paper and Copy & Print Centre services (excluding DHL) unless otherwise stated. Premier members can also earn rewards on Food & Drink and Janitorial & Cleaning Products.
  • Rewards can not be redeemed on the following items: contract broadband, postage stamps, gift vouchers, warranties, DHL parcel delivery service, mobile phone voucher or Apple products and related deals and returned products.
  • Rewards cannot be used as a deposit for the in-store purchase of goods or services financed under a Barclays Partner Finance credit agreement
  • Products may be excluded from earning Rewards at Staples’ discretion.
  • Rewards are issued up to 6 weeks after the close of the calendar quarter in the form of a Rewards cheque which can be used towards purchase of products at Staples UK stores, online at staples.co.uk and via the catalogue order line.
  • Purchases are tallied over a three-month calendar quarter, beginning with January–March. Rewards are then issued based on the qualified spend during that period. Rewards are calculated by multiplying the qualifying purchases by 10%.
  • Neither purchases nor rewards are carried forward to the subsequent quarter.
  • To be sent a Reward, customers must earn at least £5 (worth of rewards) in a calendar quarter.
  • Staples reserve the right to withhold Rewards without prior notice.
  • Customers spending a total of £1,000 or more in a calendar year will be upgraded to Staples Rewards Premier in the following calendar quarter.
  • Staples reserves the right to change the terms of the programme, cancel the programme (whereby all outstanding Rewards are forfeited) or remove individuals from the programme at any time without prior notice. Staples Rewards cards are issued by and remain the property of Staples UK Retail Limited and shall be returned to Staples immediately upon first request.
  • All Cards are personal, must be signed immediately on receipt and can only be used by the customer to which it was issued.

Your information:

  • By applying for a Staples Rewards Card or Reward number, you agree and consent that your details will be housed on Staples' central database in the United States. Staples, Inc. has signed up to the U.S. Safe Harbor.
  • From time to time, the personal information that you will provide to us, or that will be generated under this agreement, will be collected and processed by us as database owners for the purposes of direct marketing and product purchase history by ourselves and by other Staples UK group companies. Pursuant to the applicable data protection legislation, you will be entitled to object at any time against the use of your personal data for direct marketing purposes by calling customer services on 0800 496 0648. A full copy of our privacy policy can be consulted on staples.co.uk or obtained by contacting Staples on 0800 496 0648.