Help Find answers to frequently asked questions

Payment

Which types of payment does Staples accept?

We accept payment by Staples Online Trade Credit Account, Switch, Solo, Mastercard, Visa, American Express, Delta, Electron and PayPal.

What rate of VAT is payable on the order I’ve placed?

The current legal VAT rate of 20% applies. Other VAT rates may apply to certain categories or products.

Please note that orders placed with a Jersey or Guernsey delivery address where VAT is zero-rated, will display VAT as included in the order at checkout. This will not be charged and will be correctly reflected on your Order Confirmation email and Invoice PDF document.

Can I pay cash on delivery?

Staples do not accept cash on delivery. Payment can be made on your Staples Online Trade Credit Account, or most Credit or Debit cards, or via PayPal prior to delivery.

To apply for an Online Trade Credit Account, visit our Credit Centre.

It is also not possible to pay for your products in instalments.

How does Staples use my personal data?

The personally identifiable information that you voluntarily provide to us will be used to process your orders, notify you about new services or special promotional programs, send you offers or information, or inform you of the outcome of promotional campaigns in which you voluntarily participated. We may contact you if we have questions about your order or to notify you of the status of an order. We may also use your e-mail address to identify you on our internal systems. The personally identifiable information that we store in cookies is used to track your activity on our web site and to remember your individualized settings (such as your password, your online shopping cart, and the configuration of your Internet browser software) to make your visit more convenient and to make it unnecessary for you to re-enter such information when you make return visits to our site.

How can I redeem my vouchers at Staples.co.uk?

When you receive emails, catalogues, brochures or personal letters from us, it may be that these mailings include a voucher. These can be redeemed against your next order at staples.co.uk. Log into your web account and enter the number given on the voucher into the relevant field during the ordering process. The voucher will be automatically deducted from the final order total. Unfortunately we are unable to accept vouchers with telephone orders.

Do I receive a discount for larger orders?

Staples offer a discount on numerous items with “Buy more, save more”.

The logo can be found in our online shop for all items to which a volume discount is applied.

How do I use my company’s internal order or purchase order number?

Please enter this number into the relevant field on your order form.
You can enter this at the checkout in the additional information field labelled ‘Reference/P.O No:’

Is a VAT invoice enclosed with the order?

No, your invoice will be emailed to the email address you used when placing your order once the order has been dispatched from our warehouse. A copy is also available within you’re My Account > Order History > Order Details, at the bottom of the page within the section caller Corresponding Invoices.

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Staples supplies both businesses and consumers. Prices are available both exclusive and inclusive of VAT.