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FAQ - Frequently Asked Questions

On this page you'll find the list of FAQ's (frequently asked questions) addressed to Staples.

If you should have a question, you can contact our customer service center phone on 0844 546 7777, via fax to 0844 546 3333 or via E-Mail CustomerSupport@online.staples.co.uk.

Start by following one of the links given below:

• Where is my order?
  • What information is given in the order history?
  • What happens if I forget my order-confirmation number?
  • What does "In progress", "Shipped", "Items not currently available" and "Cancelled" mean?
  • What happens if my order isn’t delivered on time?
  • How do I know if Staples.co.uk has received my order?
  • How do I check the current status of my order
  • How long does Staples save the data on my orders for?
• Important notes on your first online order
  • Why should I order from Staples?
  • What rate of VAT is payable on the order I've placed?
  • Which types of payment does Staples accept?
  • How can I redeem my vouchers at Staples.co.uk?
  • What are the charges for postage and packing?
  • Do I receive a discount for larger orders?
  • How do I use my company's internal order or purchase order number?
  • Can I add or cancel one or more items in an order I've already sent?
  • How can I tell whether an item is in stock when I'm ordering in the online shop?
  • How do I cancel my order?
  • What happens if there are problems with my order?
  • How do I contact Staples if there is a problem with an order or a delivery?
  • How do I know if Staples.co.uk has received my order?
  • I have more than one customer number. Does it matter which one I use?
• Catalogue
  • Important notes for catalogue requests
  • Is the range available online the same as the range in the mail order catalogue?
• Delivery
  • What are the terms of delivery at Staples?
  • Can I pay cash on delivery, too?
  • How do I check my delivery status?
  • I won't be in tomorrow to receive my delivery. What should I do?
  • Can I have the items delivered today?
  • Do I have to wait in the office or at home all day to receive my order?
  • How long should my order normally take to arrive?
  • Important information on furniture deliveries
  • Can I agree a different delivery date?
  • Will the furniture I've ordered also be delivered on the next working day?
  • Do you send goods abroad?
  • Is an invoice enclosed with the order?
  • What should I do if I've got a complaint?
• Goods returns
  • What are the conditions for returning goods?
  • How do I return something I've ordered from the online shop?
  • When the driver comes with a new order or a follow-on delivery, can I simply give him the goods I want to return?
  • When will my goods be collected?
• Guarantee
  • How long is the guarantee on the products I've ordered?
• Office Retail Stores
  • What are the differences between the online shop, the mail order catalogue and the Staples Office Retail Stores?
  • Can the Staples Office Retail Stores deliver my order?
  • Can purchases made in a Staples Office Retail Store also be returned using the free of charge collection service?
• Website
  • Who can I contact if I am having technical difficulties with the website?
  • What happens to my order if my Internet connection is accidentally disconnected?
  • What do I do if I forget my password?
  • Can I use Staples.co.uk securely?
  • Staples.co.uk and "Cookies"
• My Staples customer account
  • Why do I need a Staples customer number?
  • Can I use different delivery addresses with the same customer number or do I need a separate customer number for each delivery address?
• Payment options
  • How does Staples use my personal data?
  • Can I pay for my products in instalments?
  • Which types of payment does Staples accept?
  • Can I pay cash on delivery, too?
• Others
  • Can I purchase products in the online range in the Office Retail Store as well?
  • Why is the price/performance ratio at Staples so good?
  • I can't find an answer to my specific question. What do I do now?
  • How do I dispose of my printer cartridges?
  • Opening times and holidays