Terms & Conditions and Legal Issues Promotions and free gifts
Free gift terms and conditions
To claim a free gift you must quote the relevant gift code when placing your online or telephone order. When shopping online, please enter the code in the ‘Promotional Offers’ box in your shopping basket and follow the on-screen instructions. Your order value must be at least equal to the amount stated necessary to redeem the gift otherwise the code will be rejected. If you subsequently return items from your order (and not the free gift) that would bring the total order value below the minimum qualification limit for the free gift offer, we reserve the right to charge full retail price for the free gift. This amount will be deducted from any refund due back to you for the returned items. Gifts that are promoted on catalogues are only available to the recipient of that catalogue and validation may be required before your order can be processed. Gifts are limited to one per customer unless otherwise stated, while stocks last. We reserve the right to substitute with a product of equal or greater value. Free Gift promotions are excluded from Personalised Christmas Card orders. In-stock or free guarantee
In-stock guarantee applies to select paper, ink and toner cartridges showing the green tick in-stock logo. Because we know how important it is to get the supplies you need, for paper and selected ink and toners where a suitable branded alternative can be used, we will make product substitutions of equal or greater value whenever possible at no additional cost to you, before determining if we are out of stock. If a guaranteed item is out of stock and a substitution cannot be made the item will be backordered and your invoice or account will be adjusted by the free item’s purchase price. There is a limit of one free unit per customer per 30 days. Cancelled orders will not be eligible. To receive the invoice adjustment or account credit, you must agree to have the out-of-stock item backordered. Exact amount credited will be determined by the item’s purchase price, and will equal the unit price you would have originally paid. Credited amount will be limited to one unit of the amount originally ordered (i.e., if 5 cartridges are ordered, credit will equal one cartridge at the 5+ price). In-stock guarantee excludes items discontinued or otherwise affected by manufacturer availability or force majeure. Guarantee covers product availability only and does not apply to delivery. We reserve the right to discontinue this in-stock guarantee offer at any time, for any reason.
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