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Staples Online Trade Credit Account Terms and Conditions General

Staples Online Trade Credit Account Terms & Conditions

The words ‘we’ and ‘us’ refer to Staples UK Limited (Staples Online/Staples.co.uk is a division of Staples UK Limited). The word ‘You’ refers to the Account Holder specified in this Agreement. ‘Agreement’ means the contractual relationship between us and the Account Holder to which these terms and conditions apply. ‘Account Holder’ means any person issued with an account by us. This Agreement will take effect on the date of its signature by us. An account will be opened in your name, you will be the Account Holder and we will issue you with an account for each employee, partner or director nominated by you (‘Account User’) and accepted by us. In accordance with these conditions, you can allow the Account User(s) to use the account for payment of all goods on that account, even when such purchase may be in excess of the account or, where applicable, an individual Account User’s credit limit as approved by the Account Holder. The account can be used for purchases for professional use or for business purposes of the Account Holder Online supplied either via the Staples website www.staples.co.uk or by the Staples UK telephone order line only. No liability is accepted by us if a) you, or an Account User, are unable to use the account, or b) we are unable (directly or indirectly) to comply with our obligations under this Agreement due to any cause beyond our reasonable control, including but not limited to industrial action, data processing or transmission link failure. We reserve the right to vary all or any of the terms and conditions of this Agreement, including the credit limit, by giving seven (7) days’ written notice to you. Any waiver or indulgence granted by us shall not affect our rights. We may transfer our rights and/or obligations under this Agreement. The Agreement shall be personal to you and you will not permit any person other than the additional account User(s) to use the account issued to him/her by us. These terms and conditions do not affect the general sales conditions of Staples UK Limited (Staples UK Limited, Online or Staples.co.uk is a division of Staples UK Limited) which shall prevail in case of discrepancy. We occasionally record or monitor some of our telephone calls in order to ensure that what is said is correct. When such telephone conversations are recorded, we undertake not to make the recordings available to anybody outside the organisation, nor will the recordings be used for any other purpose (unless legally necessary). All recordings are stored securely, and will be erased when their purpose is served.

We will send you monthly statements listing the purchases made during the preceding month. You must pay for transactions made during the previous month plus the amount of any other charges shown on your statement. If payment of all due amounts on the account is not made in full by the date specified on the statement, we reserve the right to introduce a penalty of 1% per month or part thereof. This will commence on the day following the payment date if your account balance is not paid in full. We reserve the right to charge interest on late payments, inclusive of any penalties incurred. We also reserve the right to debit your account with the costs for any formal communication issued by us, or on our behalf, in recovering any overdue amounts. Payment should be made to us or to such other person who will receive payments on our behalf as we may notify you from time to time. Provided you repay any outstanding balance, you may close your account at any time. We may close your account and require you to pay any amounts due on it at any time by giving you written notice. We may also suspend or restrict the right of all or any Account Users to use their account and reserve the option to cancel all or any of the accounts at any time. Full settlement of the total outstanding balance will become immediately due and payable on demand if a) you become bankrupt or die, b) being a limited company, you have a petition for the making of an administration order, or for the compulsory or voluntary liquidation presented, or a receiver is appointed over all of your assets, c) you cease to trade or threaten to cease to trade, or d) you fail to observe or perform any of the terms and conditions of this Agreement. Payments made by BACS should be made to the following account details: Account Number – 41472985, Sort Code – 60-92-42.

Any customer who provides an email address will automatically be opting in to receive paperless invoices from us.

Use of Your Information:
From time to time, the personal information that you will provide to us, or that will be generated under this Agreement, will be collected and processed by us as database owners for the purpose of direct marketing (subject to your consent if required), credit checking and product purchase history by ourselves and other Staples group companies. Pursuant to the applicable data protection legislation, you will be entitled to object at any time against the use of your personal data for direct marketing purposes by calling customer services on 0333 300 1334* or writing to them at Staples UK Limited, Aqueous 3, Aston Cross Business Village, Rocky Lane, Birmingham, B6 5RQ or sending an email to customerSupport@online.staples.co.uk From time to time, and for the purposes listed here above, we may need to make your records available to our advisors, such as lawyers, accountants, regulatory authorities or other governmental administrations. As we operate internationally, we may also need to make your records available to companies within our group and/or branches which may be located outside the European Union for the purposes listed here above. We will not disclose, use, give or sell any personal information to third parties for any purposes other than to our suppliers and other third parties who need to know in order to deliver services on behalf of Staples unless required to do so by law. In all cases, you will be entitled to access personal data held about you and to have inaccurate data corrected or removed. To that effect, you may write to apply for access to data or correction/removal of data to Account Services, Staples Online Trade Credit Account, Staples UK Ltd(Staples UK Limited, Online or Staples.co.uk is a division of Staples UK Limited), Hampden Court, Kingsmead Business Park, Frederick Place, High Wycombe, Bucks, HP11 1JU. Further information about privacy protection with respect to personal data processing is available from the Office of the Data Protection Registrar. You consent to the transfer of data we hold about you to other affiliates of Staples in the UK and Europe. A full copy of our privacy policy can be consulted on staples.co.uk or obtained by contacting Staples on 0333 300 1334*.

Our Details:
Staples Online Trade Credit Account is operated by Staples UK Limited (Staples UK Limited, Online or Staples.co.uk is a division of Staples UK Limited). Registered office: Staples UK Ltd, Hampden Court, Kingsmead Business Park, Frederick Place, High Wycombe, Bucks, HP11 1JU. Account enquiries are handled by Staples Business Account, Staples UK Ltd, Hampden Court, Kingsmead Business Park, Frederick Place, High Wycombe, Bucks, HP11 1JU. Telephone 0333 300 01334**.

Direct Debit Guarantee:
To be detached and retained by you. This guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the scheme is monitored and protected by our own Bank and Building Society. If the amounts to be paid or the payment dates change, Staples UK Limited will notify you ten (10) working days in advance of your account being debited or as otherwise agreed. If an error is made by Staples UK Limited or your Bank or Building Society, you are guaranteed a full and immediate refund from your brand of the amount paid. You can cancel a direct debit at any time by writing to your Bank or Building Society. Please also send a copy of the letter to us.

*Business Accounts are open Monday to Friday 9am-5pm, normal landline phone charges apply.
**Customer Services are open Monday to Friday 8:30am-5:30pm, normal landline phone charges apply.

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