Help Find answers to frequently asked questions


Who can I contact if I am having technical difficulties with the website?

For technical queries, you can contact us on 0333 300 1334 or email us

What happens to my order if my Internet connection is accidentally disconnected?

Your order will not be lost if your Internet connection fails during the ordering process or if your computer crashes whilst ordering. Your items will still be available in the shopping basket when you return to the website. The condition for this is that you were logged into or your browser accepts cookies.

Our customer service staff ensure that there are no duplicate orders on the system.

If you have any queries, please contact us

Can I use securely?

We maintain reasonable physical, technical, and procedural measures to limit access to personal information to authorised individuals with appropriate purposes.

Our website is a "Secure Site" recognised by VeriSign, a leading computer network security company. If you believe that someone has improperly used personally identifiable information about you or has made purchases that you did not authorise, please contact us immediately. and "Cookies"

Our websites in the European Union use "cookies" for the sole purpose of providing you with a smooth shopping experience, such as saving your auto-login name and your password (if you have chosen this option) and keeping your items in your shopping basket if you leave the site before checking out.

This does not give us any control over your computer. Some of our business partners whose websites you can access from our site may also use cookies, but we have no access to them and/or control over them.

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Staples supplies both businesses and consumers. Prices are available both exclusive and inclusive of VAT.