PRIORITY delivery - when you spend over £36 inc.VAT, excluding stamps.
Standard delivery - £2.91 ex.VAT £3.49 inc.VAT.
Priority delivery via UPS - £3.90 ex.VAT £4.68 inc.VAT (courier, signed for *).
*Priority deliveries cannot be offered to all locations, and occasionally shipments may be delayed by credit checks.
*We aim for priority delivery subject to demand and exceptional events (Covid 19) deliveries can sometimes take up to 48 hours from dispatch.
Heavy and Direct Delivery - £7.49 ex.VAT £8.99 inc.VAT
For security and peace of mind, all priority deliveries are tracked and a signature required on delivery.
If the carrier can't complete a delivery they'll leave a card telling you where & when you can collect your parcel, or how to arrange a redelivery.
Customers wishing to take greater control of their priority delivery can register for a free UPS My Choice account.
UPS My Choice members get flexibility and control over home deliveries, with alerts before the first delivery attempt and the power to redirect or reschedule packages to fit your needs.
* All orders go through fraud screening. If any issues arise, shipment may be delayed until they are resolved.
Unfortunately, we can't offer priority delivery to certain areas - including some Aberdeen postcodes, the Scottish Highlands and Northern Ireland. In these cases delivery will take 2-3 working days. See below for the list of area exceptions for Priority Delivery service.
Unfortunately, we are unable to process orders containing water to certain Aberdeen postcodes, the Scottish Highlands and Northern Ireland. If your postcode is listed in the table below and your order contains a water supplies item, your order will be cancelled.
Some furniture items are dispatched directly from the supplier which will lead to a longer shipping/delivery time. You can find out this time by looking under the Add to Cart button on the product page. If you require any further assistance, please contact customer services.
Unfortunately, we are unable to process orders containing furniture to certain Aberdeen postcodes, the Scottish Highlands and Northern Ireland. If your postcode is listed in the table below and your order contains a furniture item, your order will be cancelled.
Exceptions: selected deliveries may need to be re-assigned on dispatch from post to tracked delivery. For example large/heavy items, or high value goods. This will be done at no extra charge to you. As a result, some items on your order may arrive as separate deliveries.
We deliver to all mainland UK locations excluding PO Boxes and Storage Units.
NOTE: we can't deliver to the Channel Islands or other locations outside the UK.
All our orders are dispatched via courier networks and do not travel via parcel post. The parcel rate charges are often amplified for orders in excess of 15kg from all the couriers we use. As a result we have to reflect this in the delivery charges we make to our customers. Orders that contain products which at dispatch will be more than 20kg weight will be subject to a Heavy and Large delivery charge.
Products likely to be impacted by this higher rate parcel send are: boxes of paper, multiple quantities of water, desk stands or furniture and volume packs of cleaning supplies. This higher rate carriage charge will be indicated in your basket as a heavy or large delivery charged at £8.95.